Support
Online (FAQ): Web Site Operation and Domain Names
If you have a specific
question not listed here
jump please to our Customer's
Forum and post it.
Note: This Forum is ONLY for our customers.
Updated:
Friday, July 03 05:34PM PDT
(UTC/GMT)
Web Hosting Company for VIP customers
Frequently Asked Questions
Web Site Access
I've just signed up and can't access my site with my domain
name.
In order to access your website using your domain name, you
must update your name servers with your domain name registrar
first. You must change the DNS to NS1.MACARLO.ORG and
NS2.MACARLO.ORG, or NS1.MACARLOHOST.NET and NS2.MACARLOHOST.NET or NS1.HOSTMENOW.US and NS2.HOSTMENOW.US, depending of the instructions you have received from our Admin.
Please contact support if you need to be re-advised.
After updating your name servers with your registrar, it takes
between 24-72 hours for the global DNS tables to reflect the
change. You may then access with your domain name. If we
register your domain name for you, we carry this out upon
registration.
Until your domain name resolves, you can access your pages by
typing in your address as follows:-
http://IP-address/~user_name/ (Replace user_name with your
user name for your account.). The IP address is sent to you
when you account with us is set upped.
o0o
cPanel Access
Currently we are using cPanel 10, the
stat-of-art: intuitive, secure, reliable and Plesk 7.5 Reloaded, the most advanced control panel actually available for VDS/VPS technology. Depending the hosting plan you have purchased with us you will be use cPanel or Plesk.
You may use either method, both http:// and http://www will
work equally as well.
CPanel is a fully featured web-based control panel that allows you to manage
your domain through a web interface. The idea is to transfer as much of the
control and responsibility of managing your web site to you. You have the
ability to manage all aspects of e-mail, files, backup, FTP, CGI scripts, and
web site statistics.
To upload your files via FTP, you will need some FTP software.
There are several popular FTP clients available for download,
you can download trial versions of CuteFTP here,
www.globalscape.com/
Alternatively, you can publish your pages through your web
browser by pointing to your domain name eg.
ftp://yourdomainname.com
(example) and enter your user name and password supplied to
you in your welcome email when you connect to the server.
Please upload your pages to the public_html directory (/www).
You can also upload your pages from within your control panel.
Access your control panel and select File Manager. Click on
the Public_Html directory. Click Upload Files and select the
files to upload from your PC. Click Upload and you are done.
o0o
How To Use Front Page
How do I upload my pages using Microsoft FrontPage™?
To upload with Microsoft FrontPage™, you need to have
requested or installed the frontpage extensions on your
account. You may install and uninstall the extensions within
your control panel by clicking the FrontPage™ Icon. Please
contact support if you have any questions regarding this.
To publish your site after your domain name has resolved to
our server (24-72 hours), you may upload your site to your
domain name ie. http:// your.domainname.com
I can't upload my files using FrontPage™ and some of my code
is missing from the pages.
You receive the following error..."Server error: Cannot close
file ".example.gif.tmp". This is usually because you have
exceeded your storage allowance for your account. Please note
that the shopping cart and cgi-tools all take up space on the
server if you use and install them. If you are not using your
shopping cart, you can free up disk space by contacting
support who will then reset your shopping cart for you.
o0o
Email Support
What is a 'catch all' pop email account?
The 'catch all' pop email address has the same name as the
username of your hosting account. If you have not set up any
e-mail accounts within your control panel, this will catch
every e-mail sent to your domain ie.
anything@YourDomainName.com.
This default 'catch all' email account will still work even
when you create other accounts, which is especially useful if
people incorrectly spell the first half of the e-mail address,
as you will still get all of your e-mails. This is the one
e-mail account that is set up with your e-mail software (ie.
Outlook express etc) with the hosting account username only
(all other accounts use
username@YourDomainName.com
as the username in their mail software.) This is also the only
web mail account that you have "instant" access to within your
control panel without having to login first.
How do I set up my pop email accounts with my email
software?
With Outlook or Outlook express :
Email Address:
anyone@YourDomainName.com
Incoming Mail Server Type POP3 Incoming Mail Server:
mail.YourDomainName.com Outgoing Mail Server: smtp.yourisp.com
(preferred) or mail.YourDomainName.com Account Name 'anyone'
(for catch all address)
someone@YourDomainName.com
for an address that you add. Password Your hosting account or
added E-mail account's password.
We do have outgoing SMTP servers, however, we recommend that
you use your dial up or network access for the smtp function
of your e-mail program. The reason is simple - our servers run
faster with less email being sent through them, and since you
have an ISP to connect to the internet, you get an email
account from them. But, for many of you, you have AOL, or
another large supplier. These have different rules. If you use
AOL, you need to use mail.yourdomain.com in your e-mail
program when it asks for your SMTP (outgoing) mail server, and
you must check off "My server requires Authentication." If it
asks for your outgoing mail server username and password, this
is the username and password for your actual hosting account -
not your email account. If you use MSN, and several others,
they will not allow you to use anything but them in that line
(this is a security measure to prevent SPAM.)
If you have MSN, or another that gives you an error of: "Relay
Denied", You must use YOUR dialup SMTP information, where you
are asked for your outgoing SMTP account. You should obtain
this information from your dialup Internet Service Provider.
How many email accounts am I allowed?
The number of email accounts varies from plan to plan. Please
refer to the plan you signed up for.
IMPORTANT NOTE: All Mail Servers for accounts promoting Spam will be immediately disabled by automated process and customer must contact our Support for providences. Accounts promoting Spam can be terminated without notice.
o0o
CGI Usage(CGI Tools Support)
Which directory do I place my cgi files in?
You should upload your .cgi files to your cgi-bin directory. *
.cgi scripts will run anywhere within your public_html
directory - .pl files MUST be placed within your cgi-bin in
order for them to function correctly.
What is the method for uploading .cgi files?
You should upload your .cgi or .pl files with your FTP client
in ASCII format. This is important as your files will not
execute if you upload them in BINARY format. You should also
set your permissions for each file as specified by the
software vendor. Permissions are referred to as CHMOD ie
(CHMOD 755) and can be set within the control panel or with
your FTP client after you have uploaded your files to the
server.
o0o
Server Paths
What are the common server paths that I require?
The common server paths that we are requested for :
Perl version 5.x: /usr/bin/perl Absolute path for your
files/scripts /home/username/public_html/ Sendmail:
/usr/sbin/sendmail Date: /bin/date Java: /usr/bin/java Whois
/usr/bin/whois Python: /usr/bin/python Domain Faq Support
A Domain Name is the word-version of a lengthy set of numbers
that makes up an Internet address (called an IP address).
That address and corresponding Domain Name locates a computer
that is connected to the Internet and may host your Web site.
Sometimes it is referred to as a Web address or a URL. An
example would be
http://www.DomainName.com
What is a TLD or gTLD?
There are two types of Top Level Domains. The most common type
is Generic or gTLDs, such as .com, .net, .org. New gTLDs are
such as .nom, .info and .biz. (We now register .com / .net /
.org / .biz / .info / .us / domains.) .TV upon application.
What's the maximum number of characters for a Domain
Name?
The maximum number of characters that can be placed in the
global database for a Domain Name is 67 including the
extension. (.com etc)
What if the name I want is not available?
If the name you want is not available, you can try searching
for a different name or a variation of the name you desire
(sometimes a slightly different spelling or incorporating a
hyphen will work). If it's extremely important to you to own a
particular name, you can contact the owner of the Domain Name
to try to negotiate purchasing it from them. You can perform
domain names search using the various WHOIS available on
@Macarlo Name Registrar, at
http://macarloname.com/
or in our Web Hosting Sites at
http://macarlohost.net/index.htm
,
http://macarlo.net/hostmenow/
and http://hostmenow.us/
What information is required to register a Domain Name?
Registrations using our Order Form . You must enter a mailing
address, a telephone number, an e-mail address and your
company or name's. We can administer your Domain unless you
want to do this or have your web hosting or ISP to do it for
you.
You must also provide DNS information about the servers that
will point to your Domain Name, unless you host your site with
us or just free park your domain on our servers.
Once I've registered my Domain Name, what do I do now?
Once your payment clears and the global database alerts us
that your name has been accepted, you own your name and the
database should reflect the information within 24-72 hours.
You can now access your website via your domain name if you
have a hosting provider.
What is the process for registering a Top Level Domain
Name?
Basically, these are the steps:
Search the database to find out if the name is
available.
Register online with our secure order form.
Enter your name servers into our comments field on our order
form (If required).
Choose length of registration 1 - 10 years.
Submit our form and pay for Domain Name registration.
Under the rules for TLD registration, payment must be made
before the name is registered.
Can I register a Domain Name without having a Web site?
Yes. Domain Names can be registered and "parked" on our server
until you are ready to launch your Website. You do not have to
provide DNS, we can do that for you.
I want to register a Domain Name but I don't have the DNS
information.
DNS information is not required, we can park your domain name
on our name servers or you can provide your own if you are
already hosted with someone else.
Can I "park" my name at @Macarlo, Inc.?
Yes. Domain Names can be "parked" at @Macarlo, Inc. at no
additional cost for as long as you like. Once you've
registered a Domain Name, it will automatically be parked on
the default server until you've chosen a hosting service and
launched your Web site.
How long does the registration process take?
From the time you settle on a Domain Name that is available,
to the moment you become the owner is usually a matter of
minutes, for online registration. Domain registrations with
Hosting sign ups are usually completed within a few hours,
with a guaranteed 24 Hour maximum.
We will register, account and other payment terms i.e. Cheque
and wire transfer, upon clearance of funds into our account.
Your domain will be set up immediately upon clearance of funds
into our account.
Why do I need to register a Domain Name?
A Domain name is your internet identity, it is the only way of
letting people find you and your business on the web. With
careful choice of your Domain name, you will find it easy to
promote your goods and services.
In our view, everyone should have their own Internet identity.
It is our job to provide that service to you. Register your
Domain name today, before it is taken.
What does @Macarlo, Inc. do with my Name once it's
registered?
If you don't use our Virtual hosting services, @Macarlo, Inc.
doesn't "do" anything with your Domain Name other than assist
you in registering it in the global database and updating your
information if you need to.
We simply offer you an easy, Web-based way to accomplish that.
When you register the Domain Name, it is electronically added
to the global database for as long as you keep the
registration current.
Once my Domain Name is registered who owns it?
The "owner" is the legally binding holder of a Domain Name and
in this case the person listed as the Registrant contact when
the name was registered. The administrative contact is the
person authorized to make changes to the information related
to the Domain Name. The billing contact is responsible for
billing issues and the Technical Contact is the one who is
authorized to edit zone details etc. (Usually us or your web
host)
How long is the registration period?
We currently register Domain Names for 1 - 10 years.
Are any fees incurred when changing contact or DNS
information?
No. Once you've registered a Domain Name with us, you can make
changes to the contact or DNS as often as necessary.
Can I transfer my Domain Name's to @Macarlo, Inc.?
Yes. Contact sales@@Macarlo, Inc. for .com / .net / .org /
.biz / .us / and .info transfer requests. Or you can do the
transfer directly by clicking here. The cost is $15/domain per
year.
How can I sell my Domain Name?
When you sell / transfer a Domain Name, the new owner will be
required to pay for at least one year of registration at the
time of the transfer. You just need to update the registrant
details to be the new owners. Please Contact Us at
sales@macarlohost.net
to help you with the transfer.
Should I be concerned about trademarks when registering a
Domain Name?
There is no easy or simple answer to this question, however,
as a general rule: if you are registering a Domain Name that
is the same as a registered trademark for the purposes of
trying to mislead that trademark holder's customers or profit
from their name, you may be heading for legal trouble.
There are numerous legal issues involved with trademark and
copyright infringement and how it relates to the Web, so you
need to be educated.
e.g.. If your business is called "Internet Building Merchant"
you wouldn't want to try and register "IBM" as a name.
I still have questions, who can I contact?
To provide you with the quickest and most accurate answer,
please e-mail us at
sales@macarlohost.net
and a representative will get back to you as soon as possible.
Our Free Domain Name Program
Our Free domain name program is a straight foward offer! No
gimmicks, strings or hidden fees.
Q: Is it really free?
A: YES! When you sign up for a
yearly web hosting plan with @Macarlo, Inc. you get a .com,
.net, or .org name completely free. This offer is valid with
any yearly plan starting at $5.00/mo.
Q: How do you offer domain names for free?
A: @Macarlo, Inc. is a domain name registrar (@Macarlo Name
http://macarloname.com/).
We can register names at wholesale rates. We want your
business for web hosting and we are willing to absorb the cost
of the registration to earn your business. This really is a
FREE offer - we haven't raised our prices in any way!
Q: What
if I want a domain name without web hosting services? A
When you sign up for a yearly web hosting account the name is
absolutely free. Without a hosting package you can register a
domain name with us for $14.95 for one year. For more years in
advance we offer a discount.
Q: Do I own the free domain name?
A YES! When we issue you a
free domain name, it belongs to you. You will have 100%
ownership of the name.
Q: What happens to the name if I leave your service?
A: We
strive to provide the best possible web hosting service at
competitive prices. If for some reason you decide to switch to
a competitor after your term expires with us, you can take the
name with you. Each additional year of registration for the
name is $14.95. The name is ALWAYS free if you host with us.
Q: How do I get my free domain name NOW?
A: You can review our hosting plans and then proceed to our secure
online order form through our partner PayPal.
Q Is there any limit
to how many free domains I can have?
A NO! This is an unlimited
offer. You can get a free domain name with every yearly account
you sign up with us.
CPanel is a fully featured web-based control panel that allows you to manage
your domain through a web interface. The idea is to transfer as much of the
control and responsibility of managing your web site to you. You have the
ability to manage all aspects of e-mail, files, backup, FTP, CGI scripts, and
web site statistics.
